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Details of opportunity

 

Post available
Support & Information Volunteer (Macmillan)
Location Coleraine
Description About the Macmillan Information Service The aim of the Macmillan Information Service is to provide high quality information and support for people living with cancer. Their relatives, carers and friends from throughout Northern Ireland can use the service. The Macmillan Information Service is a partnership between Northern Health & Social Care Trust and Macmillan Cancer Support. The service provides: • A drop-in information zone offering a free, confidential service in a calm and relaxing environment • A ‘listening ear’ and time to talk to an experienced Macmillan professional and a small team of trained and dedicated volunteers • Access to benefits and financial advice by specialist advisors • Links with and signposting to local support services • Guided internet access as well as a telephone and email enquiry service. Purpose of Volunteer Role 1 To contribute to improving the experience of the patient and their relatives and carers 2 To provide an opportunity for members of the community to offer their services and have opportunities for personal development Key Activities 1 Support a. Greet all visitors/patients in a warm, friendly, approachable manner b. Offer refreshments, if available c. Explain the role of the service and information classification to visitors d. Engage in conversation with visitors/patients/telephone callers as appropriate e. Provide emotional support through listening, as appropriate f. Provide appropriate social and practical support g. Direct visitors to appropriate resource when information/support needs are at a basic level When enquiries are more complex (level 3 or 4) refer to the Information Manager h. Signposting or accompanying patients/visitors to the centre from outpatient clinic i. Maintain a hospitable, calm, welcoming environment. This may include helping to keep the centre tidy. 2 Information a. Listen and respond to visitors’ enquiries b. Explain the resources and services available c. Signpost/direct visitors to the appropriate member of staff e.g. Macmillan Information Manager, Macmillan benefits advisors d. Signpost visitors, as appropriate, to other services which may best meet their information/support needs e. Help visitors to access the information they require f. Keep the information section tidy, stocked and up-to-date both within the centre and other information displays managed by the service throughout the hospital g. Inform the Information Manager when information materials need to be ordered h. Distribute key information around the information display areas/stands with outpatients and wards. 3 Admin a. Answer telephone and record message if Information Manager busy or away b. Complete Enquiry Record forms for Macmillan Cancer Support. c. Assist with general administrative/clerical duties e.g. photocopying, filing d. Assist with stock control, record-keeping and distribution of information resources e. Putting together patient information packs as directed f. Maintaining information displays in the information centre and other areas of the hospital e.g. wards/outpatient departments. 4 Other roles depending on the needs of the service may include: a. Reporting any concerns and health and safety issues to the Information Manager b. Assisting in developing ideas for the improvement of the patient experience, and that of their relatives and carers c. Involvement in outreach services, health and wellbeing events, cancer awareness sessions d. Involvement in evaluation of patient information leaflets e. Involvement in user/support groups f. Informing the Information Manager if unable to attend allocated session g. Following the policies, guidelines and procedures of the Macmillan Information Service and Northern Health & Social Care Trust at all times h. Adhere to the Volunteer Agreement at all times. Personal Qualities • A helpful and caring attitude • A good listener with an ability to know when it is appropriate to talk • Discretion and sensitivity with an understanding of the importance of confidentiality • An ability to be comfortable around people discussing questions and issues of health, life and death • An ability to work in a team • A person centred approach • Ability to build rapport • Compassionate • Openness • Hospitable – ability to make people feel at ease • Personal warmth – ability to offer emotional connection • An ability to remain calm and respond appropriately under crisis. • Reliable and punctual. Training Initial training will be provided prior to commencing the role. There will then be ample opportunities for volunteers to participate in training designed to help improve their skills and contribute to their personal development:- • Cancer Services Induction • Macmillan Cancer Support :- Introduction to Cancer, Volunteer Induction, and other Macmillan training as necessary • Trust Volunteer Induction Training :- Infection Control; Fire Safety; Manual Handling; Safeguarding Children & Vulnerable Adults • Awareness of Dementia; Disability; Diversity; Deafness; and Blindness • Other training as identified. Supervision & Reflection Opportunities In recognition of the emotional impact on volunteers providing a service to cancer patients, all volunteers are very welcome to attend one or all of the following; • Monthly Reflection Group meeting • Talk to your placement supervisor in confidence. Age: 18+, 3 hours in the morning (starting at 9.30 or 10.00), or 3 hours in the afternoon (starting at 1.30pm or 2.00pm) also the possibility of evenings
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