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Details of opportunity

 

Post available
Polish Advice Worker (Citizens Advice)
Location Coleraine
Description Citizens Advice is the largest advice charity in Northern Ireland, working against poverty and meeting the information and advice needs of around 95,000 people per year in member bureaux and over 320,000 people asking about more than 2.7 million topics. Purpose of the Role • To help provide an effective and efficient advice service to members of the Public, particularly Polish clients • To help influence government and other organisations by informing them of the effects of their actions on the lives of clients Main Duties and responsibilities • Interviewing clients, both face to face and on the telephone, letting the client explain their enquiry and helping the client to set priorities • Finding, interpreting and communicating the relevant information and implications in order that the client can come to a decision • Negotiating with third parties on behalf of clients both by ‘phone and in writing. This will include ringing government departments who will require specific client details for security purposes, e.g. date of Birth, National Insurance Number. This help is especially important for clients whose first language isn’t English. • Completing clear and accurate case records • Recognising the root causes of problems and participating in taking appropriate action • Attending Bureau meetings • Keeping up to date on important issues by attending the appropriate training And by essential reading. Personal skills and qualities that an adviser needs • A commitment to the aims and principles of the Citizens Advice Service • Excellent communication skills both in Polish and English • Being open and approachable • Ability to communicate clearly both orally and in writing in both languages • Basic mathematical skills, including percentages • An understanding of why confidentiality is important • IT competency • Ability to work as part of a team • Respect for views, values and cultures that are different to their own • A positive attitude to self-development and assessment • Ability to sift through information and extract what is relevant • Ability to recognise their own limits and boundaries in the role and to ask for help when needed. * To be non-judgemental Fluency in English and Polish. Excellent communication skills, both orally and in writing. To be approachable and friendly. Impartiality. To be able to work as part of a team. Able to recognise their own limits and boundaries in the role. Over 18 years old.
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