How you can make a
difference Putting children first. Taking a stand. Doing what’s right. That’s
what we truly believe in at ChildLine. We offer a confidential service for
children and young people across the UK.
Working in one of our
centres, you will engage with children and young people by phone, online or by
e-mail. Listening at first and then offering the support that they may need
from us; whether it is information, advice or just someone to listen or talk
to. If you’re a great listener, have a genuine passion for helping children and
are a real people person with a strong focus on delivering a high quality
service, then this is the kind of role where you could make a big difference to
the lives of children and young people.
Key volunteer activities
To listen to children and
To offer children and young people information,
advice and support.
To identify when a child or
young person may be at risk and alert a supervisor, working with them to agree
To maintain confidentiality
To work within a team of
volunteers and staff.
To work with the team to develop and evaluate
your practice as a volunteer.
To work within ChildLine's policies and
procedures to provide the helpline service to children and young people.
Do you have the following
personal skills, attributes and experience?
Support and demonstrate NSPCC values; putting
children first, making an impact, taking a stand, never settling for second
best, working together
Able to listen
Able to engage with people with problems in an
Open minded and non
Able to identify feelings
Able to demonstrate
discretion and recognise the impact of own actions on others
Able to deal with stress
Are receptive to feedback,
learning and continuous improvement
Aware of impact of personal
experiences on own outlook
Willing to learn IT skills
to work effectively online
Time/Days required: We are
seeking volunteers who can commit to 51 hours of initial training and mentoring
(at one of the courses listed below). Following this volunteers need to be able
to commit to a 4¼ hr weekly shift at the same time each week, for a minimum of
40 weeks a year, plus regular workshops. We ask for a minimum commitment of one
year following training.
Childline Essential Volunteer Training
ChildLine counsellor training consists of 10 modules, an observation shift,
midway assessment, a mentored shift and final assessment. Every aspect of the
training is mandatory so please ensure you are available for the entire course
when signing up. Training dates usually depend on when you apply as we run
courses concurrently, start dates will usually be discussed when we offer you a
role following a successful interview.
We will give you expert training and ongoing
support: All volunteers will go through an initial training programme on the
ChildLine counselling model, and ongoing topic based training. Volunteers are
supported before, during and after shifts through briefing sessions and
Volunteers will receive out
of pocket expenses, such as fuel or travel fares.
Specific information relating to the base The
Shifts we are currently recruiting for are as follows: Monday: 20:45 - 01:00
Tuesday: 15:45 - 20:00 & 19:15 - 23:30 Wednesday: 18:15 - 22:30 & 21:45
- 02:00 Friday: 20:15 - 00:30 Saturday: 12:45 - 17:00
What are we looking for?
Volunteering as a ChildLine counsellor is a big commitment, in terms of time,
energy and emotional impact. We will use your application to ensure that this
is the right role for you and that you will be able to support the children and
young people who contact ChildLine. Whilst ChildLine is committed to training volunteers,
applicants do need to meet certain criteria for this role to be a successful
experience for you as an individual
When completing the application form it is
important to refer to the information given above and on the website about your
selected role. Safeguarding checks This volunteering role requires references
and an enhanced criminal record check – these include Access N.I. check for
Northern Ireland, Protecting Vulnerable Groups (PVG) check for Scotland and an
Enhanced DBS check for England. Volunteers will be asked to provide all
relevant documents for the NSPCC to carry out these checks.