Volunteer Counsellor (Childline-NSPCC)



Volunteer Counsellor

How you can make a difference Putting children first. Taking a stand. Doing what’s right. That’s what we truly believe in at ChildLine. We offer a confidential service for children and young people across the UK.

Role Description:

Working in one of our centres, you will engage with children and young people by phone, online or by e-mail. Listening at first and then offering the support that they may need from us; whether it is information, advice or just someone to listen or talk to. If you’re a great listener, have a genuine passion for helping children and are a real people person with a strong focus on delivering a high quality service, then this is the kind of role where you could make a big difference to the lives of children and young people.

Key volunteer activities

  • To listen to children and young people.
  • To offer children and young people information, advice and support.
  • To identify when a child or young person may be at risk and alert a supervisor, working with them to agree appropriate action.
  • To maintain confidentiality within ChildLine.
  • To work within a team of volunteers and staff.
  • To work with the team to develop and evaluate your practice as a volunteer.
  • To work within ChildLine's policies and procedures to provide the helpline service to children and young people.

Do you have the following personal skills, attributes and experience?

  • Support and demonstrate NSPCC values; putting children first, making an impact, taking a stand, never settling for second best, working together
  • Able to listen
  • Able to engage with people with problems in an empathic way
  • Open minded and non judgmental
  • Able to identify feelings
  • Able to demonstrate discretion and recognise the impact of own actions on others
  • Able to deal with stress appropriately
  • Are receptive to feedback, learning and continuous improvement
  • Aware of impact of personal experiences on own outlook
  • Willing to learn IT skills to work effectively online


  • Time/Days required: We are seeking volunteers who can commit to 51 hours of initial training and mentoring (at one of the courses listed below). Following this volunteers need to be able to commit to a 4ΒΌ hr weekly shift at the same time each week, for a minimum of 40 weeks a year, plus regular workshops. We ask for a minimum commitment of one year following training.
  • Childline Essential Volunteer Training ChildLine counsellor training consists of 10 modules, an observation shift, midway assessment, a mentored shift and final assessment. Every aspect of the training is mandatory so please ensure you are available for the entire course when signing up. Training dates usually depend on when you apply as we run courses concurrently, start dates will usually be discussed when we offer you a role following a successful interview.
  • We will give you expert training and ongoing support: All volunteers will go through an initial training programme on the ChildLine counselling model, and ongoing topic based training. Volunteers are supported before, during and after shifts through briefing sessions and supervisions.
  • Volunteers will receive out of pocket expenses, such as fuel or travel fares.
  • Specific information relating to the base The Shifts we are currently recruiting for are as follows: Monday: 20:45 - 01:00 Tuesday: 15:45 - 20:00 & 19:15 - 23:30 Wednesday: 18:15 - 22:30 & 21:45 - 02:00 Friday: 20:15 - 00:30 Saturday: 12:45 - 17:00
  • What are we looking for? Volunteering as a ChildLine counsellor is a big commitment, in terms of time, energy and emotional impact. We will use your application to ensure that this is the right role for you and that you will be able to support the children and young people who contact ChildLine. Whilst ChildLine is committed to training volunteers, applicants do need to meet certain criteria for this role to be a successful experience for you as an individual
  • When completing the application form it is important to refer to the information given above and on the website about your selected role. Safeguarding checks This volunteering role requires references and an enhanced criminal record check – these include Access N.I. check for Northern Ireland, Protecting Vulnerable Groups (PVG) check for Scotland and an Enhanced DBS check for England. Volunteers will be asked to provide all relevant documents for the NSPCC to carry out these checks.

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