Hourglass is a UK wide charity, and our unique confidential
Helpline Elder Abuse Response has been successfully operating for over 20
years. The charity has now expanded and has a working base in Northern Ireland
and we need your help to develop our Helpline presence.
Our helpline provides free, confidential information, advice
and support to victims of elder abuse, as well as others who are concerned
about or have witnessed abuse, neglect or financial exploitation. Every year over
500,000 older people across the UK experience abuse. By giving the gift of time
as a Helpline Volunteer, you can make a real difference in an older person’s
We are looking for volunteers who will take calls from home.
Each helpline shift will be 4 hours in duration on one day per week/fortnight
between Monday and Friday 9am to 5pm.
You enjoy working with older people
You have excellent communication skills
You can build a rapport with older people, and /or people in
You can provide empathy, advice, support or just be someone
who can listen
You are willing to undertake detailed training to give you
the relevant knowledge and skills to deal with helpline call.
You are age 18 or over
Benefits of volunteering:
Be part of a dedicated team working towards an end to elder
Connect with people in your community
Learn new skills through ongoing training
Ongoing support and guidance from staff and other volunteers