Emotional and Practical Support Volunteer Community Services (Victim Support)
Causeway Coast & Glens
Support NI - Volunteer role description
Emotional and Practical Support Volunteer
About the role
Community Service volunteers will
meet with victims of crime, in a local office or local outreach centre and
occasionally at a victim’s home, where agreed.
During face to face support
sessions volunteers will:
Provide practical care
and support, which does not intrude
Assess needs and concerns
Help clients to address
basic needs (eg. accommodation, safety, information)
Listen to clients, but
not pressuring them to talk
Comfort clients and help
them to feel calm
Help clients connect to
information, services and social supports
Protect clients from
Complete paperwork &
applications for compensation
well as delivering face to face support sessions, volunteers will be required
to attend regular supervision and team meetings as part of the role.
is the time commitment?
need volunteers to commit to volunteering for 4 hours per week with us, this excludes the time it takes
for you to travel to and from your place of volunteering.
times you volunteer at are usually flexible as appointments with clients can be
made during the day or in the evenings (depending on local opening hours). You will also be expected to attend ongoing
training and meetings.
should be able to commit at least 1
year to volunteering with us.
Specification & role requirements
order to be considered for this volunteer role you must be able to demonstrate
how you meet the following criteria.
This will be assessed at interview and throughout training and your
selection of volunteers is only made on completion of a trial period, during
which the below criteria will continue to be assessed.
undertake the full Core Learning training course and all essential
training to be able to carry out the volunteer role.
Ability to work
as part of a team – support your fellow volunteers, attend and contribute
to team meetings, work on a rota basis to cover client appointments.
timekeeping and reliability – committing 4 hours per week to volunteering
activities, arriving in good time and giving advanced notice where you
Ability to work
independently and use own initiative within Community Service guidance and
ability to work within a framework of Equal Opportunities – supporting all
clients regardless of background and with a non-judgmental approach.
treat all company and client information in the strictest confidence.
communication skills in English, with the ability to adapt communication
styles to suit a wide range of people from varying backgrounds.
adhere to Victim Support NI’s policies and procedures
skills (English language) – to enable completion of paperwork to record
meetings and written applications for compensation on behalf of victims.
supporting other people in a mature and caring way – this may be in a
work, voluntary or personal setting.
separate your own experiences and client experiences and maintain
professionalism in all situations.
any criminal record held - Access NI checks on your criminal record are
required before volunteering activities can commence.
you can expect from us
Induction and Training
Support NI provides full induction and training for our volunteer roles. Our initial training, which we call Core
Learning, is accredited at level 3 with the Open College Network. You can receive accreditation by completing
post training learning journals and supporting a minimum of 5 clients, with an
assessment of your support skills at the end of your trial period. Accreditation is optional and there is no
cost to you for receiving the OCN qualification.
completion of your trial period (see below) you will be asked to attend suicide
intervention training. This is compulsory
training and is carried out over 2 consecutive days, normally on week days but
may be arranged at weekends on occasion.
well as this compulsory training we offer ongoing optional training courses for
volunteers and you will complete a skills audit with your Coordinator to
identify any training areas that may be applicable.
also provide ongoing training through volunteer supervision and team meetings.
completion of Core Learning you will begin a trial period in your local office,
where you will have the chance to shadow staff and experienced volunteers while
they support clients. You will then
start to lead client sessions while being shadowed by a volunteer or staff
member, who will support and feedback to you to help you become confident in
the role. You must complete a minimum of
5 supervised support sessions and you will then be assessed on your support
skills by our Learning & Development team.
You must demonstrate the required skillset in order to be confirmed in
the volunteer role at the end of the trial period.=
Service Co-Ordinators will support volunteers through regular supervision and
volunteer team meetings. These are
primarily to offer you support in managing this challenging volunteer role and
to discuss in confidence any concerns or issues you or we may have.
will be reimbursed for any reasonable out of pocket expenses incurred while training
and volunteering, usually on a monthly basis.
All Community Service volunteers
will be required to undergo Access NI disclosure checks, which Victim Support
NI will pay for.