Home-based Telephone Hearing Aid Support Volunteer (RNID))

Causeway Coast & Glens

Volunteer Role Description

Volunteer role: Home-based Telephone Hearing Aid Support Volunteer


Provide hearing aid information and sign posting to NHS hearing aid users by telephone. Guidance notes will be provided.

General tasks:

• Offer information and signposting to service users by telephone to enable them to optimise their NHS hearing aid(s)

• Provide service users or their family members with information leaflets or refer them to a staff member for assistance with cleaning their NHS hearing aid(s)

• Signpost service users or their family members to the relevant Audiology department for urgent hearing aid repairs via postal or drop-in services

• Provide information about other support services for hard of hearing people i.e. Sensory support, Action on Hearing Loss projects e.g. befriending, tinnitus support

• Complete relevant paperwork during the telephone call

• Keep all information given or discussed within the service confidential

• Promote the work of Action on Hearing Loss

What you need

It would be good if you:

• Have good interpersonal and communication skills

• Have a friendly, reliable and approachable manner

• Have the ability to listen to questions and to answer appropriately signposting to Action on Hearing Loss staff or Audiology, as required

• Are happy to work with a wide range of people

• Have knowledge of or willingness to learn about issues affecting people confronting deafness, tinnitus or hearing loss

• Are a hearing aid user or have a good understanding of the issues faced by people with a hearing loss

Desirable skills:

• Hearing aid user or have a good understanding of the issues faced by people with a hearing loss

Training/Learning needed:

Action on Hearing Loss NI offers full, on-going training for all volunteers including a  one-day induction programme. In addition there is a further full day training on Hearing Aid Maintenance with input from a professional audiologist and other people working with people with hearing loss. Both of these training courses give the opportunity to achieve an OCN qualification. There will be on-going practical training with staff and other volunteers to build confidence and skills.

*NB Training provided is currently under review due to Covid-19 and will be delivered in a digital format


The level of commitment depends on the individual volunteer however we would ask for a minimum of 2 hours per month.


Positions will be offered within your local area.

Support and supervision:

Regular support will be given by your Volunteer Co-ordinator, peer volunteers, audiology and other related health professionals e.g. Sensory Support Team

What you’ll get in return

As a volunteer you will:

? Have the satisfaction of helping people with hearing loss in your community

? Get regular one-to-one support from a Hearing Aid Liaison Officer

? Receive training and learn new skills

? Meet people from different backgrounds

? Build new friendships with other Action on Hearing Loss volunteers

? Have the opportunity to try other volunteering roles within Action on Hearing Loss

? Have all expenses incurred as a result of your volunteering reimbursed, according to the Action on Hearing Loss expenses policy

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Opportunities - Care and Support