To provide supportive,
compassionate contact to individuals via regular, scheduled telephone calls. This role offers
volunteers the opportunity to engage with people who are unable to come in to the Solas house,
to offer a friendly listening ear, and a chat.
areas of responsibility
·Review any background information
regarding the individual(s) as provided by referral source, Solas staff or
·Make outreach telephone calls as
assigned, offering kind, supportive socialisation for the specific individual(s).
·Provide additional resource &
support information to the individual(s) as appropriate.
·Record brief note regarding the call
within Solas Confidentiality Policy guidelines.
Volunteers are required to commit to a minimum of three
hours per week, and to remotely attend quarterly Team Support Meetings.
required to fulfil this role
·Good communication skills
·Reliable and punctual
·Comfortable ‘meeting’ people by
·Warm, kind, non-judgemental manner
·Agree with the ethos of Solas
·Comfortable working under minimal
house training offered to support this role
·Team support meetings
·Awareness sessions relevant to volunteer
role and client base
this role involve having access to children or vulnerable adults? Yes