Telephone and Email Befrienders (DeafBlind UK)


Telephone and Email Befrienders

Location: Home Based

Closing Date: Saturday 08 January 2022

Deafblind UK members have combined sight and hearing loss and many live alone with few family and friends around them.



Could you help support our members who would like to stay in contact over the telephone and receive a weekly call from a friendly volunteer?



Making a regular call or sending an email or letter to one of our members could make a huge difference right now. So many of them live alone and having the opportunity to speak to another person can be of huge benefit to their general wellbeing.




How can you help…



We are looking for confident, chatty and friendly individuals who can hold a good conversation with our member over the phone. You could be chatting about similar interests or learning about each others lives. Whatever the conversation you’ll be making a positive difference.



Something as simple as phone call could brighten up our members’ week!



You don’t need to be local to the member and you don’t need experience to become one of our chatty volunteers. You just need to be comfortable talking over the phone, engaging, able to instigate conversations and commit to regular weekly calls. Some knowledge or experience of sight and or hearing loss would be an advantage in this particular role and confidence in speaking with people of all ages and backgrounds.


Yes this is for me…..How do I apply?


Please click on the Register Your Interest and complete the short application form.


All applicants are required to complete a DBS check or in the case of Northern Ireland, a basic Access NI check.


What is a Volunteer Telephone/Email Befriender?

 A Volunteer Telephone/Email Befriender makes regular phone calls or emails to an assigned member/s (befriendees) and engages in conversations of mutual interest, offering support and friendship; reducing isolation and improving their quality of life. Providing advice and guidance to our members as appropriate within a mutual friendship.

What’s involved?

As a Volunteer Telephone or Email Befriender your role would be:

  • To contact predominately older people with acquired deafblindness
  • To establish and build a befriending relationship
  • To call/email an identified Deafblind UK member at a mutually convenient time on a regular basis
  • To enable the person to discuss topics of their choice
  • To engage in conversations of mutual interest and to provide encouragement to maintain the flow of conversation for the allotted time
  • To provide advice and guidance at a level appropriate within a mutual friendship.
  • To provide regular updates of your volunteering activity to your named Deafblind UK contact to flag any concerns or queries.


What times do I need to commit to?

This role requires a regular commitment of time, usually weekly.


The role will suit people who are…

  • Willing to share their own personal interests with member
  • Have a genuine interest in others and getting to know them
  • Someone with a good understanding of confidentiality
  • Non-judgemental and empathic, and have the ability to listen
  • Aged 18 and over
  • Based in the UK
  • Has access to the internet and a device to complete Deafblind UK online volunteer training. This will take approximately 2-3 hours.
  •  Are able to commit to the role for at least three months


What are the benefits to you?  


  • Be part of a friendly and dedicated team
  • The satisfaction of knowing you will be making a difference to real people’s lives
  • New communications skills
  • Opportunities to learn and gain a wider understanding of dual sensory loss
  • Establishing positive employability skills to help you in your career path

How do we support you?


We ensure all volunteers who join our team are well equipped to undertake any tasks and will provide training and supervision throughout your journey with us. Any specific training will be outlined within your onboarding and induction stages and then discussed at your reviews with your named lead contact.

Previous Register your interest

Opportunities - Care and Support