Remote Telephone Helpline Volunteer (DeafBlind UK)


Remote Telephone Helpline Volunteer

Location: Home Based

Closing Date: Saturday 13 November 2021

Make a difference today!


Do you want to increase your admin or customer service skills? Then we have the perfect volunteering opportunity for you...


We are looking for enthusiastic volunteers who want to support our members and join our friendly team of staff and volunteers. In this role, you will be assisting with the incoming calls, text and emails coming into the National Helpline. Our members get in touch for a whole host of reasons - no day is the same! Some knowledge or experience of sight and or hearing loss would be an advantage in this particular role and confidence in speaking with people of all ages and backgrounds over the phone.


Duties would be varied ranging from dealing with basic incoming contact and referring any complex issues to our Membership Services team, updating our information library or carrying out research to support our work helping those with sight and hearing loss. You’ll receive full one to one training and gain a range of new skills and the confidence to use them. Although this is a remote role, there will always be a member of the team available to support you in your role.


We are looking for volunteers who would be available to support us in a slot between 9.00am – 5.00pm Monday to Thursday and until 4.00pm on a Friday


Volunteering is a great way of improving you own skills and supporting others - why not join the team and make a difference to real people's lives......


What is a Helpline Volunteer?


As a Helpline Volunteer, you will assist with the incoming calls, texts, and emails and other forms of contact to the Helpline providing information and support to the people who contact us.  

What’s involved?


As a Helpline Volunteer your main role will be taking incoming calls on the Helpline.

  • Dealing with basic incoming contact and referring more complex issues to the Membership Services Officer.
  • Accurately recording information on our database
  • Sending out information to our members, family, friends and professionals.
  • Keeping our information library up to date.
  • Researching new information to support people with a sight and hearing loss.


What times do I need to commit to?


This role requires a regular weekly commitment of about 3 to 4 hours a week, between the hours of 9.00 to 5.00 Monday to Thursday and 9.00 to 4.00 on a Friday. You may be required to attend the odd meeting or training session.  


The role will suit people who …


  • Are confident on the telephone
  • Be able to communicate in a text and email.
  • Are able to show empathy and understanding.
  • Are self motivated with the ability to work on own initiative.
  • Have Basic admin and good IT skills.
  • Are open minded and non judgemental.
  • Are patient and willing to listen to people who may be going through a difficult time.  
  • Aged 18 and over
  • Based in the UK
  • Has access to the internet and a device to complete Deafblind UK online volunteer training. This will take approximately 2-3 hours.
  • Are able to commit to the role for at least three months


What are the benefits to you?  


  • Learn about deafblindness and the support available to people
  • The satisfaction of knowing you will be making a difference to real people’s lives
  • Be part of a friendly and dedicated team
  • Something to add to your CV
  • A sense of purpose
  • Increase your confidence
  • A chance to develop as a person
  • Learn new skills


How do we support you?

We ensure all volunteers who join our team are well equipped to undertake any tasks and will provide training and supervision throughout your journey with us. Any specific training will be outlined within your onboarding and induction stages and then discussed at your reviews with your named lead contact.


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