Volunteer Retail Assistant (National Trust)


National Trust

Volunteer Retail Assistant-Giant's Causeway

Role Description:

  • Providing a warm, friendly welcome to our visitors, giving a great first impression to Retail and the National Trust.
  • Queue management leading to a fast, efficient service, but still giving that important one to one customer engagement.
  • Making sure there’s always enough retail product for sale on display.
  • Understanding the retail offer –getting to know our local suppliers with a view to promoting local craft/exclusive products. It is great information to share with the customers when there’s a queue.
  • You will be important in making sure retail procedures run as smoothly and safely as possible. This includes ensuring that visitors’ health and safety is priority, and being aware of evacuation procedures.
  • Working as part of a team, so helping others when needed. Full induction and training will be provided including courses.
  • You will gain knowledge on the formation of the Giant’s Causeway- and how a fall out between two giants created it!

Desirable skills:

  • Cheerful, bubbly and love interacting with people-you’ll meet a lot every day.
  • Looking for a varied role-you’ll engage and interact with a lot of different nationalities daily.
  • Keen to be a part of a close team.
  • Good at keeping places looking lovely with a keen eye for retail merchandising.
  • If you’ve got retail experience- we’d love to  hear about it, but it’s not necessary.

By getting involved, you could:

  • Use your smile and customer service skills to make visitors feel welcome.
  • Help us generate a profit, to continue our work looking after special places for ever for everyone.
  • Join an enthusiastic team and make new friends.
  • Develop your hospitality skills and put them into practice.


  • We’ll help you get to know Giant’s Causeway, how you can help and how you will work with the rest of the team- with induction and training.
  • We’ll cover agreed costs of your travel between home and Giant’s Causeway.

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