Opportunity

NORTHERN IRELAND HOSPICE

ROLE DESCRIPTION FOR SHOP VOLUNTEERS

 

 

TITLE / POSITION                          Shop Volunteer

 

GOAL OF POSITION                  To be an efficient part of the retail team in maximising sales and ensuring that the customer has a positive experience of Northern Ireland Hospice when shopping in one of our retail outlets.

 

RESPONSIBLE TO                        Shop Manager and / or Shop Supervisor.

 

ACCOUNTABLE TO                      Area Manager

                                                            Head of Enterprise and Business

                                                           

KEY ACTIVITIES

·         Creating a friendly, welcoming atmosphere in the shop.

·         Being ready to listen or chat to customers in a caring and sensitive manner.

·         Assisting customers with their enquiries when choosing or donating goods.

·         Selling items from the shop.

·         Operating the till, ensuring security and safe handling of all money.

·         Re-stocking the rails and shelves as necessary.

·         Ensuring the shop is kept clean, tidy and safe.

·         Helping to sort donations of goods.

·         Window display and merchandising

·         Mending and washing clothes

·         Administration

·         Gift Aid Promotion

·         Registering donors on Cybertill database

 

QUALITIES NECESSARY

·         A helpful and caring attitude.

·         A desire to serve and deal with the general public.

·         A good listener, showing discretion and sensitivity when dealing with customers.

·         Punctual and reliable.

·         An ability to work in a team.

·         Tact and diplomacy.

·         An understanding of the importance of practising good health and safety procedures, and a willingness to carry them out.

·         Being willing to learn how to operate a till.

·         Honesty when dealing with money and goods.

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