Volunteer Telephonists (Good Morning Causeway)
ColeraineTelephone Volunteer – Good Morning Causeway
Location: West Bann Development Centre
Time Commitment: Weekday mornings, 9am–12noon (flexible days)
Training: Full training provided
Expenses: Out-of-pocket expenses covered in line with policy
Overview
Good Morning Causeway is a free, confidential telephone care and alert service supporting older people and vulnerable adults across the Causeway Coast and Glens Borough. Our morning calls offer companionship, reassurance, and a vital wellbeing check—helping reduce isolation and build a stronger sense of community.
We’re looking for friendly, reliable volunteers to join our team and help deliver this valued service.
Key Responsibilities
As a Telephone Volunteer, you will:
- Make morning calls to registered service users between 9am and 12noon
- Offer a listening ear, friendly conversation, and emotional support
- Help monitor wellbeing and raise alerts if needed
- Use basic IT skills to log call outcomes and maintain accurate records
What We’re Looking For
You’ll be:
- A morning person with a pleasant and reassuring telephone manner
- Comfortable chatting with older people and building rapport
- Reliable, empathetic, and respectful of confidentiality
- Able to use basic IT systems (training provided)
What You’ll Gain
- A meaningful way to support your local community
- Training and ongoing support from our team
- A welcoming, inclusive volunteer environment
- Opportunities to develop communication and listening skills
- The chance to make a real difference—one call at a time
Who Can Apply
This role is ideal for retirees, part-time workers, students, or anyone with a few free mornings and a desire to give back. No specialist experience is required—just a kind heart and a willingness to connect.
Interested?
We’d love to hear from you! Join us in creating a more connected, compassionate Causeway community.